Est. 2014
Terms and Conditions
Consultations, Quotes and Payments
On accepting a quote and paying a deposit, the client is agreeing to these terms and conditions.
After an initial consultation, a proposal and quote will be drawn up, detailing the initial costs of your wedding. There is no charge for the first consultation. A second consultation will be scheduled and held by Sakura Florist approximately 3 months before your wedding where any changes, additions or subtractions to your original proposal and quote will be discussed. You must make yourself reasonably available for the second consultation. A final proposal will then be sent and, on your approval, the final invoice issued. Once the final proposal has been accepted via email, any additional changes a) cannot be guaranteed and b) must be agreed in writing to avoid any misunderstandings.
Payment
On accepting a quote, a £200 non-refundable deposit is paid to book your date. The final invoice balance, less the £200 deposit is due 4 weeks prior to the wedding. Any subsequent adjustments to the final invoice are to be paid before the wedding date.
For avoidance of doubt, any additions or subtractions made in the second consultation will not affect the £200 deposit.
Substitutions
As fresh flowers are a living product there are occasions that a particular flower may be unavailable or differ according to season. Whilst every effort is made to source a particular flower, we reserve the right to substitute flowers of similar style and value. All fresh flowers are subject to availability and stringent quality checks.
Equipment Hire
Sakura Florist can provide equipment for you to hire and can also source props and sundries on your behalf. Any items hired remain the property of Sakura Florist. Collection or delivery of such items will be arranged prior to your wedding. Any broken, damaged or missing items would be your responsibility and the value of the item/s must be paid for in full. A security fee may be required for certain hired items. In this case, all fees will be clearly outlined in your quote and final invoice, ensuring no hidden fees.
Change of dates or cancellation
Cancellations made more than 4 weeks before the wedding date will receive a full refund, minus the £200 deposit. If the cancellation is less than 4 weeks before the wedding there will be no refund given. Providing there is more than 8 weeks’ notice given, there will be no charge for changes to the date of the wedding.
Limit of Liability
In the unlikely event that Lorna Kenny is injured or becomes too ill to provide the flowers for the wedding, Sakura Florist will make every effort to secure a replacement florist. If this situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received. Sakura Florist takes the upmost care with handling, transportation and preparing the flowers, however if the flowers be lost, stolen or destroyed for reasons beyond Sakura Florists’ control, responsibility and liability is limited to the return of all payments received.
Lorna Kenny trading as Sakura Florist is a fully insured sole trader and carries public liability insurance up to £2,000,000
Our Service
Your satisfaction is very important and I hope that you will be more than happy with the service Sakura Florist provides. In the unlikely event that you are dissatisfied, please contact Sakura Florist as early as possible.
Responsibility & Privacy
We are not responsible for injuries or damages sustained as a result of broken glass or materials.
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Privacy Policy
We take your privacy seriously and we are committed to protecting your privacy. We follow the procedures set out in this policy when using your information.
For the purpose of the General Data Protection Regulations ('GDPR') the data controller is Sakura Florist whose contact details are set out at the end of this document. We will use the information we collect from you lawfully and only to process your order and to provide you with the best possible service.
If you use Sakura Florist services or if you contact us with an enquiry we will collect personal information such as your name, contact details, phone number, e-mail address and address and only use them to respond to your enquiry and any relevant ongoing communication. We may contact you by telephone, post or email.
Sakura Florist will retain your information for 1 month after the service is delivered or we resonably believe ongoing communication has ended.
While you may have already consented to Sakura Florist to use images of your event on social media and Sakura Florist's website, you can withdraw your consent by contacting lorna@sakuraflorist.co.uk
We do not store credit card details nor do we share customer details with any 3rd parties.
Customer Service
In the event that you are not satisfied with our service, any complaints should be addressed to:
Sakura Florist
Lorna Kenny
Fernbank
108 Main Street
Alford
AB33 8AD
07792720100
Because of the perishable nature of products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.